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Return Policy

Our desire is that you are 100% satisfied with the purchases and services provided by our award winning AVLgear team. If you wish to return an item, please consent to our standard return policy and request RMA through our customer service department.

New Gear:

Your satisfaction with new item purchase is important to us. However, if, for some reason, you are displeased with the purchase, you may return it for a refund for the purchase price an in-house credit, or exchange the purchased product for another one within 30 days of purchase from the shipping date. Most of return items are subject to min. of 10% restocking fee unless the item was mis-shipped or defective. All software products are not returnable neither electric format nor physical format. Please make sure you are purchasing right program. Examples of wear or usage are opened factory seal, handling marks, light scratches, dents, tear, scrapes, or scuffs that may render any condition less that of brand-new. Your return package must include all original manufacturer included materials such as accessories, brochures, warranty cards, manuals or your return will be assessed to a return handling charge. Your refund will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Please note that refunds are valid for the value of the product only. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund.

Used Gear:

Used items purchased are eligible for full refund upon return within 30 days of purchase if items are in its original condition (see exceptions). Your refund will be processed immediately after successful assessment by our trained category professionals as condition acceptable as described above. Used items that are returned in condition less than original will be assessed a return handling charge. Please note that select used items are not returnable.

Special Order Gear:

Items on Special Order or Made to Order are not normally stocked by AVLgear. These items purchased are eligible for return with restocking fee of not less than 50%. Special Order or Made to Order items are returnable if items are unopened, in original brand-new condition, showing no signs of wear or usage. Examples of wear or usage are opened factory seal, handling marks, light scratches, dents, tear, scrapes, or scuffs that may render any condition less that of brand-new. Your return package must include all original manufacturer included materials such as accessories, brochures, warrantee cards, manuals. Your refund will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund.

International Shipments:

All internationally shipments are NOT covered under our standard return policy unless additional policies and information is specified with your package. AVLgear does NOT cover using freight forwarder to ship or hand-carrying items internationally. AVLgear does not take responsibility for any duties, taxes, VAT, and brokerage, including all governmental and courier fees over international shipments. AVLgear is not responsible for all non-delivered parcels. Any return shipping fees incurred will be deducted from any refunds entitled to customer. International return labels will not be issued for items sent through a freight forwarder or hand carry without exception.

Exceptions:

Select items are not covered under our standard return policy. The following types of items are accepted for refund if unopened or found to be defective: used items, clearance, demo, display, discontinued and open box. Additionally, earphones, in-ear monitors, microphones and other specified personal gears needing sanitation will incur a $10 sanitation fee. Your refund or exchange will be processed immediately after successful assessment by our trained category professionals as condition acceptable as stated above. Shipping services and handling charges will be deducted from your refund. Items with promotion and/or free shipping will be deducted of the amount or promotion and/or shipping service fee from your refund.

Handling Charges:

After thorough inspection, our RMA department will determine the restocking fee rate according to industry standard and our policy ranges between 10% and 35% depends on the condition.

Return Shipping:

We recommend you to send the returning package via insured ground service with a tracking number. The buyer is responsible for all return costs. AVLgear will not be held responsible for lost, missing or damaged packages in route to us. Please contact your courier services for further details on your options.